Filing claims when using your visitors insurance is needed to make sure that you are reimbursed for any medical expense paid out-of-pocket. Sending in the proper paperwork and documentation will expedite the claims and reimbursement process. Below you can find information on how to file claims for your visitors insurance plans:
Fill Out Your Claim FormAccess Your Online Claim for in the MyINF MemberHub below. You can find the claims for in the "Active Policies" section of the dashboard
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Submit All Your Documents
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Claims PaymentAfter submitting your claims, the insurance company will take 6 weeks to approve the claim and provide you with reimbursement for your medical expenses.
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Claims Form
Claim Information for GLM policiesClaims Office Information: Mail: Administrative Concepts, Inc. (ACI) 994 Old Eagle School Rd., Suite 1005, Wayne, PA 19087-1706 Toll Free: 888-293-9229 (from inside the U.S.) Fax: 610-293-9299 Check Claim Status: Phone: 888-293-9229 Web: http://www.visit-aci.com | EDI Payor#: 22384 |
Claim Information for SPRO policiesClaims Office Information: Mail: WebTPA Claims PO Box 99906, Grapevine, TX 76099-9706 Fax: 469-417-1989 EDI Payor #: 75261 Check Claim Status: Phone: 877-563-7492 Web: http://www.webtpa.com |
Claims Process FAQs
I paid for my visitors medical care up front. How can I get reimbursed?Simply fill out the claim form & follw their instructions, as well as providing the additional required documentation. Make sure to complete this paperwork carefully to ensure prompt payment.
If my visitor leaves the country will my claims be paid?Yes, on the claims form you need to designate that you will be the one who receives the check from the insurance company, thus ensuring you will be reimbursed for any medical expenses you paid for on the behalf of your visitors.
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I took advantage of "Cashless Claims" - do I still need to file a claim?Yes. We highly advise individuals to file a claim with the insurance company, regardless if they have paid for the medical treatment or not. This creates a record with the insurance company, and will make the process easier in having your claims paid. By not filing a claim, the payment may not go through to the health care provider and thus causing a delay in payment and liability for you.
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